The Influence of Sharia Labels and Compliance on Customer Trust in Bakti Huria Sharia Cooperatives, Palopo City
Abstract
The purpose of this study was to find out the influence of sharia labels and sharia compliance on customer trust in the Bakti Huriah Sharia Cooperative. This research used quantitative research. The population in this study, namely the customers of the Sharia Bakti Huria Cooperative, Palopo City had a total of 12,000 people and the sampling carried out in this study was accidental sampling. Data collection techniques in this study used a questionnaire. The results of this study found the Islamic Label variable (X1) tcount 6.824 and ttable 1.968 or 6.824 > 1.968 and a significant value of 0.000 <0.05. This means that H0 was rejected and H1 was accepted, so the sharia label had effect on customer trust. Sharia compliance variable (X2) tcount is 3.968 and ttabel was 1.968 and the significant value was 0.000 <0.05. This meant that H0 was rejected and H2 was accepted, so sharia compliance had effect on customer trust. The variable of Sharia Label and Sharia Compliance had a positive and significant effect on Customer Trust, which was 0.779 or 77.9%. The sharia label and sharia compliance were important in establishing, maintaining, and increasing customer trust. Conversely, without a sharia label and sharia compliance, it would have a negative impact on customer trust in Sharia cooperatives.
Keywords
Full Text:
PDFArticle Metrics
Abstract view : 192 times | PDF view : 170 timesReferences
Adhitya, Fajar. “The Influence Of Islamic Branding, Sharia Services, And Physical Environment On Corporate Image (A Case Study On Islamic Banking Customers In Semarang)†3, no. March (2021): 6.
Azizah, Nurul Nur. “Gimik Investasi Bodong Berkedok Syariah.†Alinea, 2021. https://www.alinea.id/bisnis/gimik-investasi-bodong-berkedok-syariah-b2c2H92X1.
Baharun, Hasan, and Harisatun Niswa. “Syariah Branding; Komodifikasi Agama Dalam Bisnis Waralaba Di Era Revolusi Industri 4.0.†INFERENSI: Jurnal Penelitian Sosial Keagamaan 13, no. 1 (2019): 75–98. https://doi.org/10.18326/infsl3.v13i1.75-98.
Dede Solihin, “Pengaruh Kepercayaan Pelanggan dan Promosi Terhadap Keputusan Pembelian Konsumen Pada Online Shop Mikaylaku dengan Minat Beli Sebagai Variabel Interveningâ€, Jurnal Mandiri, Vol. 4 No. 1, Juni 2020
Dewi Resmanasari, dkk, “Pengaruh Kepercayaan, Keamanan dan Persepsi Akan Resiko Terhadap Keputusan Pembelian Belanja Onlineâ€, Jurnal Ekonomak, Vol. 6, No. 2 Agustus 2020
Hafizi, Muhammad Riza., Rimbodo, Dyah Sulistiyo., (2019), Pengelolaan Bisnis Perhotelan Syariah, At-Tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam, Vol. 5 No. 1. Hal. 52-66. https://doi.org/10.24952/tijaroh.v5i1.1631
Heri Setiawan, Maria Magdalena dan Azis Fathoni, “Pengaruh Kualitas Produk, Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Nasabah dan Loyalitas Nasabah dengan Kepuasan Sebagai Variabel Intervening (Studi Kasus Pada Nasabah Koperasi Rejo Agung Sukses Cabang Ngaliyan)â€, Jurnal Of Management, Vol. 2 No. 2 2019
http://ejournal.uin-suska.ac.id/index.php/IBF/article/view/12286/6400.
Indraini, Anisa. “Jadikan Pelajaran ! Ini Daftar Investasi Bodong.†Detikfinance, 2021. https://finance.detik.com/moneter/d-5584002/jadikan-pelajaran-ini-daftar-investasi-bodong-yang-berbalut-agama/1.
Intan, Novita. “OJK Minta Waspadai Investasi Bodong Berprinsip Syariah.†Republika, 2021.https://www.republika.co.id/ojk-minta-waspadai-investasi-bodong-berprinsip-syariah.
Janah, Ita Miftahul, and Sunan Fanani. “Analisis Kepatuhan Syariah Pembiayaan Musyarakah Pada Bprs Amanah Sejahtera Gresik.†Jurnal Ekonomi Syariah Teori Dan Terapan 7, no. 1 (2020): 151. https://doi.org/10.20473/vol7iss20201pp151-161.
Kasnelly, Sri. “Sukuk Dalam Perkembangan Keuangan Syariah Di Indonesia.†AKTUALITA Jurnal Penelitian Sosial Dan Keagamaan 11, no. Juni (2021): 1–14. http://www.ejournal.an-nadwah.ac.id/index.php/aktualita/article/view/239.
KSP Bakti Huria. “Data Nasabah KSP Bakti Huria Kota Palopo,†2021.
Paujiah, Rika, Ahmad Mulyadi Kosim, and Syarifah Gustiawati. “Pengaruh Bauran Pemasaran Syariah Dan Label Halal Terhadap Keputusan Pembelian.†Al Maal: Journal of Islamic Economics and Banking 1, no. 2 (2020): 144. https://doi.org/10.31000/almaal.v1i2.1847.
Mega Usvita, “Pengaruh Religiusitas dan Kepercayaan Nasabah Terhadap Keputusan Menabung Pada Bank Nagari Syariah KCP Simpang Empatâ€, Jurnal Apresiasi Ekonomi, Vol. 9, No. 1, Januari 2021
Philip Kotler dan Kevin Lane Keller, “Manajemen Pemasaranâ€, (Jakarta: Erlangga, Bob Sabran Jilid 1, 2009)
Rachmad, D R. “Kepatuhan Syariah Dalam Akad Mudharabah Dan Musyarakah.†Jurnal Al-Falah Perbankan Syariah 3, no. 1 (2021): 10–21. http://www.ejournal.uniks.ac.id/index.php/AL-FALAH/article/view/1688.
Riza, A.F. & Hafizi, R. (2019). Customers Attitude Toward Islamic Mobile Banking in Indonesia: Implementation of TAM. Asian Journal of Islamic Management, 1(2), 75-84. DOI: 10.1108/AJIM.vol1.iss2.art1
Subandi, Subandi. “Problem dan Solusi Pengembangan Perbankan Syariah Kontemporer Di Indonesia.†Al-Tahrir: Jurnal Pemikiran Islam 12, no. 1 (2012): 1. https://doi.org/10.21154/al-tahrir.v12i1.44.
Sugiyono. Metode Penelitian Bisnis. Bandung: Alfabeta, 2015.
Sari, Ika Ernita., Business, Islamic, and Finance. “Pengaruh Label Syariah pada Hotel terhadap Jumlah Sekolah Tinggi Ekonomi Islam (STEI) Iqra Annisa Pekanbaru Vol. 2, no. 1 (2021): 1–22.
DOI: https://doi.org/10.23971/jaq.v7i1.4540
Article Metrics
Abstract view : 192 timesPDF - 170 times
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Muh. Ruslan Abdullah, Indah bahar, Mahadin Shaleh, Ishak

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
JOURNAL AL-QARDH
Published by
Faculty of Islamic Economics and Business | Institut Agama Islam Negeri Palangka Raya
Jalan George Obos Komp. Islamic Centre, Palangka Raya, Kal-Teng 73112, Indonesia
E-mail: al-qardh@iain-palangkaraya.ac.id
Phone: +6285248689402
Website: http://e-journal.iain-palangkaraya.ac.id/index.php/qardh
pISSN 2354 - 6034
eISSN 2599 - 0187
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.